Conflicts happen—it’s as easy as that. It’s something almost all of us can agree on. But the fact is, when you work with the same people day in and day out, not only can conflicts pop up left, right, and centre, but they can grow to the point where it’s impossible to do your job to the best of your abilities.
On April 13th, 6 CareGivers office staff ventured out of their comfort zones and into Conflict Resolution training. Hosted by Achieve Training Centre at the Ramada St. John’s, our office staff was given the opportunity to learn about different conflict styles, how to diffuse intense situations, and, probably most surprisingly, what really ticked them off. The energetic lectures and creative role playing weren’t just to keep our participants intrigued, it worked great with teaching them to assess what type of conflict styles they would eventually be dealing with and even how to predict reactions. It’s these skills that not only help to keep a cool head in situations before irritation and frustration escalate, but they help turn conflict into an opportunity for communication. Congrats to all of our CareGivers who completed the training session!